Pantheon Operations Status

Apr 19, 2024

No incidents reported today.

Apr 18, 2024

Resolved - This incident has been resolved.
Apr 18, 10:29 PDT

Monitoring - We’re still closely monitoring the implemented fix and the platform remains stable now. We’ll update around 30 minutes to an hour or as soon as more information becomes available.
Apr 18, 09:53 PDT

Identified - The issue has been identified and a fix is being implemented.
Apr 18, 08:58 PDT

Update - Our Engineering team is actively investigating the issue by thoroughly checking every aspect of the Dashboard.
Apr 18, 07:41 PDT

Update - Our Engineering team is still actively investigating the issue with the Dashboard.
Apr 18, 07:05 PDT

Update - We are continuing to investigate this issue.
Apr 18, 06:33 PDT

Investigating - We have detected elevated error rates on the Dashboard, leading to slowness or unavailability of dashboard pages. We are actively investigating this at the highest priority and will update you as soon as we have more information.

For urgent issues please open a ticket or chat, or if you are unable to access the dashboard you may email helpdesk@pantheon.io
Apr 18, 05:55 PDT

Apr 17, 2024

No incidents reported.

Apr 16, 2024

Domain verification to be required when adding domains

Completed - The scheduled maintenance has been completed.
Apr 16, 12:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 10:00 PDT

Scheduled - On April 16, 2024, Pantheon is implementing a change in the domain verification process. To enhance platform reputation and protect you from domain hijacking, we will now require the verification of domain ownership. Previously, this step was optional and could be skipped during SSL certificate pre-provisioning.

This change will not affect existing domains and no action is required. This was previously planned to launch but was rolled back.

For more information, please refer to our documentation on domain addition https://docs.pantheon.io/guides/domains/custom-domains#add-a-custom-domain and the FAQ under that section pertaining to the ownership verification.

If you have any questions about working with this new security measure, please reach out to our support team and we will be happy to assist.
Apr 15, 07:08 PDT

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

Platform maintenance

Completed - Scheduled maintenance has been completed for United States region. This concludes the maintenance across all regions.
Apr 13, 01:54 PDT

Update - Scheduled maintenance for the live sites in United States region is completed. Maintenance for pre-production environments is in progress. We will post an update when that is completed.
Apr 13, 00:40 PDT

Update - Scheduled maintenance is now starting (as scheduled) for United States region. We will provide updates as necessary and after it is completed.
Apr 12, 23:59 PDT

Update - Scheduled maintenance has been completed for Canada and Europe regions. We will post an update before we start maintenance for the final region - United States - which will start at midnight PDT tonight as scheduled.
Apr 12, 16:39 PDT

Update - Scheduled maintenance is now starting (as scheduled) for Canada and Europe regions. We will provide updates as necessary and after it is completed in these regions.
Apr 12, 16:00 PDT

Update - Scheduled maintenance has been completed for AUS region. We will post an update before we start maintenance for next set of regions - Canada and Europe. No changes to the maintenance schedule as communicated for remaining regions.
Apr 12, 10:57 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 10:00 PDT

Update - Maintenance will begin as scheduled starting with the AUS region first. No changes to any of the regional schedules.
Apr 12, 09:58 PDT

Update - We will be undergoing scheduled maintenance during this time.
Apr 10, 14:59 PDT

Scheduled - Pantheon will be conducting platform maintenance on both live sites and pre-production environments. Most sites' production environments will experience no impact. Pantheon’s dashboard and pre-production environments will not be fully available during the maintenance window.

We are coordinating the maintenance window outside of regional business hours to minimize disruption.

Live Sites
We will be conducting live site updates during the specified windows below. The maintenance is expected to last for 30 minutes. (For convenience, local times are noted for each region).

Australia: Sat 04/13/2024 03:00 AEST - Sat 04/13/2024 03:30 AEST
Canada: Fri 04/12/2024 16:00 PDT - Fri 04/12/2024 16:30 PDT
Europe: Sat 04/13/2024 01:00 CEST - Sat 04/13/2024 01:30 CEST
United States: Sat 04/13/2024 00:00 PDT - Sat 04/13/2024 00:30 PDT

Pre-Production Environments
There will be an interruption to pre-production environments, which will impact site development. Pantheon Dashboard will not be fully available during this maintenance period. This maintenance is expected to last for 2 hours. (For convenience, local times are noted for each region).

Australia: Sat 04/13/2024 03:00 AEST - Sat 04/13/2024 05:00 AEST
Canada: Fri 04/12/2024 16:00 PDT - Fri 04/12/2024 18:00 PDT
Europe: Sat 04/13/2024 01:00 CEST - Sat 04/13/2024 03:00 CEST
United States: Sat 04/13/2024 00:00 PDT - Sat 04/13/2024 02:00 PDT

We are taking all necessary preventive measures to minimize service disruption and will communicate maintenance progress via status.pantheon.io during these windows..

Pantheon Team
Mar 25, 09:50 PDT

Apr 12, 2024

Apr 11, 2024

403 site errors

Resolved - This incident has been resolved.
Apr 11, 11:04 PDT

Monitoring - A fix has been implemented and everything should be back to normal, but we're currently monitoring the results.

We’ll update around 30 minutes to an hour or as soon as more information becomes available.
Apr 11, 10:20 PDT

Identified - The issue has been identified and a fix is being implemented.
Apr 11, 10:08 PDT

Investigating - Internal monitoring has detected issues in the form of 403 errors on a number of sites within the platform. We are actively investigating this at the highest priority and will update as soon as we have more information.
Apr 11, 09:55 PDT

Apr 10, 2024

No incidents reported.

Apr 9, 2024

Degraded Workflows

Resolved - This incident has been resolved.
Apr 9, 22:51 PDT

Update - A fix has been implemented and we are monitoring the results.
Apr 9, 22:03 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 9, 21:03 PDT

Update - We are diligently working on this fix and attempting remediations as our top priority.

We will share another update in 1 hour or as soon as more information becomes available.
Apr 9, 20:16 PDT

Update - We are diligently working on this fix and attempting remediations as our top priority.

We will share another update in 1 hour or as soon as more information becomes available.
Apr 9, 19:17 PDT

Update - We are diligently working on this fix and attempting remediations as our top priority.

We will share another update in 1 hour or as soon as more information becomes available.
Apr 9, 18:14 PDT

Update - We are diligently working on this fix and attempting remediations as our top priority.

We will share another update in 30 minutes to 1 hour or as soon as more information becomes available.
Apr 9, 17:16 PDT

Update - We are diligently working on this fix and attempting remediations as our top priority.

We will share another update in 30 minutes to 1 hour or as soon as more information becomes available.
Apr 9, 16:44 PDT

Identified - The issue has been identified and a fix is being implemented.
Apr 9, 15:28 PDT

Update - We are continuing to investigate this issue.
Apr 9, 14:57 PDT

Update - We are continuing to investigate this issue.
Apr 9, 14:26 PDT

Investigating - We have detected and are investigating elevated response times for some workflows, which may slow deploy and environment creation operations.

For urgent issues, please contact support via helpdesk@pantheon.io or by opening a support chat.
Apr 9, 13:56 PDT

Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

No incidents reported.